SabziHub ("we", "us", or "our") is committed to protecting your privacy. This Privacy & Data Protection Policy explains how we collect, use, store, and protect your personal information when you use the SabziHub app, website, or related services.
Introduction
Purpose of this Policy
We want to be transparent about what data we collect and how we use it to serve you better — whether you're browsing the app, placing an order, or reaching out to support.
Scope
This policy applies to everyone who uses the SabziHub app or website, and covers how we handle your data across order placement, customer support, and any marketing communication.
Your consent
By using SabziHub, you agree to the collection and use of your information as described here. If you don't agree, please don't use our services. You can withdraw your consent at any time by contacting us, though this may limit some features you can access.
Information We Collect
Information you give us
- Name, email address, phone number, and delivery/billing address.
- Login credentials when you register on the app.
- Messages you send us through support or feedback.
Information collected automatically
- Device type, browser, and app version.
- General location (city-level, not GPS) and IP address.
- Pages viewed, time spent in the app, and crash logs — used only to improve performance.
Why We Collect It
To run the app and process orders
We use your data to manage registration and login, complete your orders, arrange delivery, process refunds, and send order confirmations and updates through secure payment processing.
To communicate with you
We reply to your queries, share important service updates, and — only if you've opted in — send offers or ask for feedback. We don't spam; you'll only get relevant, necessary communication, and you can opt out of marketing anytime.
For legal & security purposes
We may also use your data to prevent fraud, comply with the law or government requests, and protect our legal rights.
How We Use & Share It
Internal use
We use your data to maintain your account, understand app usage, and improve our features. Access to this data is restricted within our team.
Sharing with trusted partners
We share only what's needed with delivery partners, payment gateways, and analytics/cloud providers who help us run the app. We never sell your data.
Legal compliance
We may share information with authorities where required under Indian law, or as part of legal proceedings.
Cookies & Tracking
Cookies and similar tools are small files stored on your device that help us keep you logged in, remember your cart, and understand how the app is used, so we can improve it. You can manage or disable cookies through your browser or app permission settings — though this may limit some functionality.
Data Security & Retention
How we protect your data
- SSL encryption and secure cloud storage.
- Restricted, role-based access within our team.
- Payments processed through secure, encrypted third-party gateways.
How long we keep it
We retain your data only as long as needed for the service or as required by law, and dispose of it securely once it's no longer needed.
Your Rights
- Access & update — view or correct your data through account settings, or by writing to us.
- Data portability — request a copy of your data.
- Withdraw consent — opt out at any time.
- Restrict processing — object to marketing or ask us to limit how we use your data.
Children's Privacy
SabziHub does not knowingly collect data from anyone under 18 years of age.
Contact & Updates
We may update this policy from time to time to reflect changes in our practices or the law. For any privacy-related questions, please reach out:
Email: sabzihub.support@gmail.com
Address: D-20, Kalindi Gold City, Indore