Refund & Replacement Policy
100% Doorstep Satisfaction • Zero-Hassle Replacements in Indore
At SabziHub, quality is our top priority. We encourage you to inspect all fresh produce at the time of delivery in front of our delivery partner. If any vegetable or fruit does not meet your quality standards, you can return it right then and there with zero questions asked.
Immediate Return at Delivery
You can hand back any unsatisfactory item directly to the delivery rider before making your payment:
- For Cash on Delivery (COD), simply deduct the returned item amount and pay the revised balance.
- For Prepaid orders (UPI / Cards / Net Banking), the refund for returned items will be automatically credited to your SabziHub Wallet instantly or reversed to your original payment method.
Post-Delivery Reports (Within 2 Hours)
If you notice a quality defect (such as internal spoiling in a potato or tomato) after the delivery rider has left:
- Please take a photo of the affected produce.
- Send the photo along with your Order Number (e.g. ZH-123456) to our WhatsApp support at +91 91111 77049 within 2 hours of delivery.
- Our support team will promptly issue an instant wallet credit or arrange a free replacement in the next morning slot.
Refund Processing Timelines
SabziHub Wallet (Recommended)
Instant (0–15 Minutes). Can be used immediately on your next vegetable basket with zero expiry.
Original Bank Account / UPI
3 to 5 Banking Days, depending on your issuing bank's settlement cycle.
Non-Refundable Circumstances
- Damage caused by improper customer storage (e.g. keeping bananas in the freezer or moisture trapping).
- Claims raised after more than 2 hours from confirmed delivery.
- Produce that has already been cut, chopped, cooked, or consumed.
Need help with a return or replacement?
Our customer care is ready to assist you on WhatsApp.